Why it's an important leap forward ...

For those of us who work in UX Strategy, Research and Design, we're accustomed to drilling down into the core of a project, employing a broad range of tools such as user interface structural audits, persona development, mapping out integrated systems, assessing the continuity of content, framing business goals, and often defining the success metrics. We do this because our work is predicated upon discovering what will make the user experience as superlative as possible, without losing sight of the costs and profits associated with any technology endeavor. And while some tools and methods like Customer Journey Maps and Service Design Blueprints get us most of the way there, they can still fall short, requiring us to use both tools to get to the best solutions. The LEAN 360 Matrix resolves this difference by combining the best of both the aforementioned methodologies. The end result is a streamlined approach that gives any technology team the ability to collaborate more effectively in a cross-disciplinary way. Moreover, the LEAN 360 Matrix gives IT Leadership the ability to adjust their scope when needed, enabling them to shift gears across a low, medium or high degree of effort. Essentially, technology teams can connect the dots a lot faster, discovering the gaps, organizing solutions, and prioritizing the next steps as expeditiously as possible.

​